Entity:

Customers & Products

Job Family Group:

Operations Group

Job Description:

As the Remote Monitoring Lead for our global EV charging network, you will play a pivotal role in ensuring the reliability, uptime, and performance of our charging infrastructure. You will be responsible with a small team, for real-time monitoring, fault detection, and leading a proactive strategy to mitigate network disruptions. This is a critical role in ensuring a flawless charging experience for our customer.

Shift Timing : 12.30 PM - 9.30 PM IST

Key Responsibilities:

Proactive Monitoring: Continuously monitor the performance and health of EV charging stations across a global network using sophisticated monitoring tools and dashboards.

Fault Identification & Escalation: Detect anomalies and faults in real-time, triaging issues, initiating corrective actions, and calling out to appropriate internal/external teams as required.

Data-driven Insights: Analyse performance data to identify trends, recurring faults, and areas for improvement; deliver actionable insights to multi-functional teams (engineering, maintenance, customer support).

Coordination & Communication: Collaborate closely with field service teams, network engineers, and third-party partners to resolve issues swiftly and optimally.

Process Optimisation: Develop and refine monitoring processes, fault resolution playbooks, escalation workflows, and critical metrics (to improve operational responsiveness and minimise downtime.

Reporting: Prepare regular performance reports and dashboards to communicate system health, incident volumes, trends, and SLAs to operational leadership.

Tool Ownership: Work with software teams to improve supervising platforms and ensure they meet evolving operational needs.

Leadership: Lead and mentor a small team of monitoring specialists; provide mentorship, training, and continuous improvement initiatives.

Experience Required:

Knowledge of EV charging technology, network protocols, and fault prioritizing principles preferred.

Strong analytical and problem-solving skills; ability to handle complex issues under pressure.

Demonstrable ability to work effectively with multi-functional and remote teams.

Excellent communication and organizational skills.

We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Network Monitoring, Real Time Monitoring, Remote Troubleshooting, Root cause analysis

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.