Vice President, Production Services Infrastructure Support
at BNY Mellon
Posted 17 days ago
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BNY Mellon is hiring a Vice President for Production Services to lead incident escalation and command-and-control for infrastructure and application support. The role monitors P1/P2/P3 incidents and scheduled changes, leads operations status calls, and provides technical decisions with SME input. It also manages communications for major incidents, participates in datacenter disaster recovery tests, and partners with Cyber teams to manage security incidents. The position is based in Pune and requires significant infrastructure or application support experience.
- Compensation
- Not specified
- City
- Not specified
- Country
- India
Currency: Not specified
Full Job Description
Vice President, Production Services Infrastructure Support
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President Production Services to join our LINE of BUSINESS OR CORPORATE ORGANIZATION team. Production Services CTOC MIM Team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Acting as primary point of contact for all incident escalations and management, across TSG and key business operations areas.
- Monitoring P1/P2/P3 incidents for engagement, impact assessment, progress and escalation and overall command and control.
- Monitoring scheduled changes to ensure unexpected developments are properly addressed, high risk change status is updated in a timely fashion and change/incident correlation is performed.
- Leading operations status calls at beginning and end of day.
- Providing decisions with subject matter expert input across all disciplines
- Communications and status updates for major incidents
- Commanding and participation in Datacenter disaster recovery tests
- Partnering with Cyber teams to manage incidents.
To be successful in this role, we’re seeking the following:
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred.
- 10 - 12 years of related infrastructure or application support experience required;
- Experience in the securities or financial services industry is a plus
- Experience in People Leadership role is a plus
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
