at BNY Mellon
Asset ManagementPosted 2 months ago
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BNY Mellon is hiring an Investor Services Operations Manager (Vice President) in Dublin to lead its Contact Centre operations. The role involves overseeing day-to-day operations, setting priorities, coaching and developing staff, ensuring timely and accurate processing of investor queries, and acting as the primary escalation point for complex client issues. The manager will also analyze operational trends, implement process improvements, enforce quality standards, and align activities with corporate policies; the role typically requires 5–7 years' experience and a bachelor's degree or equivalent.
- Compensation
- Not specified
- City
- Dublin
- Country
- Ireland
Currency: Not specified
Full Job Description
Investor Services Operations Manager (Vice President)
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Investor Services Operations Manager (Vice President) to join our Contact Centre team. This role is located in Dublin, Ireland.
In this role, you’ll make an impact in the following ways:
- Oversee a fast paced operations teams, setting priorities, allocating work, and managing day-to-day performance along with motivating, coaching and developing staff to build a high-performing, client-centric culture
- Ensure accurate and timely processing of investor queries, requests and adhoc tasks while driving consistent adherence to quality standards and departmental procedures.
- Serve as primary escalation point for clients and investors, resolving complex queries, issues and complaints.
- Analyze operational trends, identify efficiency opportunities, implement process improvements and ensure alignment with corporate policies.
To be successful in this role, we’re seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience with at least 1 years of management experience preferred.
- Experience in transfer agency operations preferred
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
