Vice President, Client Service Management
at BNY Mellon
Posted 17 days ago
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BNY Mellon is hiring a Vice President to join the Global Payments & Trade Client Servicing team in Manchester, supporting client servicing across multiple markets and languages. The role is the primary contact for day-to-day client inquiries, managing investigations and resolutions for payments, trade, and other product/service issues. It also provides functional support for internal teams including AML/KYC data collection and reporting, and supports Relationship Management to maintain positive client experiences. The position requires direct client-facing experience in financial services and familiarity with payments/correspondent banking and global team collaboration.
- Compensation
- Not specified
- City
- Manchester
- Country
- United Kingdom
Currency: Not specified
Full Job Description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President to join our Global Payments & Trade Client Servicing team in EMEA. This role is in Manchester, United Kingdom.
In this role, you’ll make an impact in the following ways:
- Servicing clients across different market segments and/or regions with multiple countries and languages
- Serve as the main contact for day-to-day client inquiries and will manage different types of investigations including resolutions on specific products such as payment, trade or any other BNY product/service issues.
- Provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
- You will also provide day to day servicing support to BNY Global Payments & Trade Relationship Management and maintain positive client experience to our existing and potential new clients.
To be successful in this role, we're seeking the following;
- Direct Client Facing Experience within Financial Services
- Experience of correspondent banking or understanding of the payment’s product and life cycle.
- Experience of discussing client digital solutions to clients
- Experience of working in a global team
- Fluent in German is preferred, however not essential
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
