At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

The role

Were seeking a future team member for the role of Specialist, Client Service to join our Wealth Services Operations team. This role is based in Manchester

BNYs Wealth Services platform is a dynamic, nextgeneration ecosystem that leverages advanced data analytics, intuitive digital tools, and seamless thirdparty integrations to streamline operations and empower advisors to deliver personalized, worldclass wealth experiences at scale.

How youll make an impact

• Independently assist clients by responding to complex phone, email, and other inquiries regarding company products, services, and procedures.
• Provide clear, empathetic guidance on product features and technical assistance for issues escalated by teammates, resolving the most complex cases.
• Research and resolve operational or client issues endtoend; identify trends and propose datadriven solutions to prevent recurrence.
• Collaborate across teams to share status updates on problem resolution and outstanding issues; direct inquiries to the right resources at BNY.
• Contribute to continuous improvement by suggesting ideas that enhance efficiency, client experience, and risk controls; support implementation of process changes.

What will help you succeed

• Experience in financial services operations, wealth operations, or client service.
• Confidence working with client inquiries, operational processes, and issue resolution in a fastpaced environment.
• Strong communication skills with a clientobsessed mindset; able to explain complex topics in simple, inclusive language.
• Curiosity and problemsolving skills with the ability to analyze trends and recommend improvements.
• Comfort with digital tools and learning new systems quickly; attention to detail and ownership mindset.

Qualifications

• High school/secondary school or equivalent experience required; Bachelors degree welcomed but not mandatory.
• Several years of total work experience helpful; we value diverse paths and transferable skills.
• If you dont meet every qualification but are excited about the role, we encourage you to apply you may be the right candidate.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Heres a few of our recent awards:

• Americas Most Innovative Companies, Fortune, 2025
• Worlds Most Admired Companies, Fortune 2025
• Most Just Companies, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.