Senior Associate, Client Processing Team Lead
at BNY Mellon
Posted 17 days ago
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BNY Mellon is hiring a Senior Associate to lead a client processing support team within the Payments Investigations function in Manchester. The role supervises day-to-day operations, manages transactional workflow, handles task assignments and escalations, and drives staff development. You will be the first-line supervisor for issue resolution and resource alignment to ensure timely completion of client account tasks. The role prefers an associate degree (required) with bachelor’s preferred and values technical/management experience and securities or financial services background.
- Compensation
- Not specified
- City
- Manchester
- Country
- United Kingdom
Currency: Not specified
Full Job Description
Senior Associate, Client Processing Team Lead
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Associate, Client Processing Team Lead to join our Payments Investigations team. This role is located in Manchester.
In this role, you’ll make an impact in the following ways:
- Supervise and manage the day-to-day operations of a small- to medium-sized client processing support team handling all aspects of client accounts, including solicitation, inquiries, and problem resolution.
- Manage the daily transactional workflow within the team and align team resources accordingly to complete daily tasks.
- Serve as the first line supervisor for task assignment and issue resolution, acting as the team’s initial point of contact for escalated issues.
- Guide, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork.
To be successful in this role, we’re seeking the following:
- Associate degree in a related discipline or equivalent combination of education and experience is required; Bachelor’s degree preferred.
- Experience of technical elements and management preferred.
- Experience in the securities or financial services industry is a plus.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune, 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
