Senior Associate, Client Onboarding/Transitions/Conversions/KYC

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Client Onboarding/Transitions/Conversions/KYC to join our team. This role is located in Pittsburgh, PA.

In this role, you’ll make an impact in the following ways:

• Under minimal direction, onboards clients into the system, opens and closes accounts and handles transitions and conversions to the system
• Serves as an advisor to clients as they onboard/transition/convert to/from organization products and solutions
• Obtains and reviews the appropriate documentation and reference data and ensures regulatory aspects of AML and KYC are completed prior to opening accounts
• Ensures all SLAs are met
• Prepares clients for entering new accounts by explaining and articulating the level of documentation required, regulations, complexities in the market and market expectations
• Works directly with clients to open new accounts once due diligence on KYC and AML has been completed and works with client and internal parties around asset events
• Closes off accounts by first checking for any pending activity or balances remaining in the account
• Works directly with clients to access documentation requirements and reference data
• May be responsible for onsite client support and training to assist with documentation, quality review and submission of documents
• Ensure application form is received, and tax documentation is received from the investor
• Review documents and coordinate with all internal support groups, business managers, and external parties to ensure documents meet certain compliance requirements
• Leads project management activities for onboarding/transitions/conversions such as reporting, planning, issue / risk tracking, scheduling, effort estimation, day-to-day tracking, and other project documentation preparation
• Ensures client receives all necessary training or conducts the training him/herself
• Identifies significant gaps or quality issues in transition processes and makes recommendations for improvement
• Maintains a book of clients and ensure that client activity on an account is maintained once an account is opened
• Supports complex conversion activities related to a mix of complex institutional client relationships requiring the in-depth understanding of custody and accounting processing activities
• Completes an accurate conversion of data on financial statements for daily, weekly, or monthly valuation clients
• Supports and reviews control reports to effectively mitigate risks and resolve problems that arise during the conversion process
• Marshals firm-wide resources (product, technology, marketing, compliance, teams, etc.) to ensure client needs are being addressed
• Ensures onboarding/transition/conversion activities meet all compliance, legal and regulatory requirements
• May facilitate legal negotiation or document review
• Participate in UAT, on boarding and fault resolution
• Responsible for overall success of moderately sized or complex transitions, ensuring client satisfaction through the monitoring of project quality and efficiency and management of the direct client experience
• No direct reports
• Acts as a Team Lead and provides guidance to less experienced colleagues
• Allocates work to and monitors the work quality of others assigned to the client
• Suggests process improvements based on post-mortem transition analysis
• May have people management responsibilities in some geographies
• Responsible for complex, mature and/or global clients or more complex platforms
• Contributes to the achievement of team and area objectives
  

To be successful in this role, we’re seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required
• Advanced/graduate degree preferred
• 5-7 years of total work experience preferred
• Experience in securities, financial services or client-facing or project management roles preferred
• Applicable local/regional licenses or certifications as required by the business

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.