at BNY Mellon
Asset ManagementPosted a month ago
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Serve as Director of Client Service, managing complex major clients, ensuring satisfaction and driving growth. Lead cross-functional teams to deliver world-class service, using data insights to improve processes. Requires 10+ years of experience, preferably in operations or client services, with a focus on cross-product/platform issue resolution.
- Compensation
- Not specified
- City
- Lake Mary
- Country
- United States
Currency: Not specified
Full Job Description
At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Were seeking a future team member for the role of Director, Client Service, Asset Servicing to join our Client Services team. This role is located in Lake Mary.
In this role, youll make an impact in the following ways:Own the end-to-end client service delivery model for our largest and most complex major clients, including developing the strategy to align client needs with BNYs service model and monitoring client satisfaction. Serve as the senior point of contact to major clients on complex service issues and independently develop strategies to deliver world-class client service across multiple products and platforms. Collaborate with clients and coordinate internal stakeholders to align client needs with BNYs commercial strategy; act as the central point of contact across Operations, Client Coverage, Product, and Technology. Foster client growth by identifying opportunities for their success resulting in protecting revenue of existing clients and identifying opportunities to support Client Coverage via service-led sales. Proactively partner with Client Service Data, Insights & Analytics to identify trends, themes, and opportunities to improve service; own the end-to-end client service delivery model and monitor client satisfaction. Review and manage the execution of service commitments and evolve the client service model (e.g., SLA evolution and changes); provide thought leadership and proactively communicate with a comprehensive understanding of clients businesses. Build capabilities in their teams to develop opportunities for continuous service improvement, including digital adoption to foster the overall culture.
To be successful in this role, were seeking the following:Bachelors degree or the equivalent combination of education and experience required; MBA preferred. At least 10-15 years of minimum work experience with at least 3-5 years of management experience preferred. Experience in an operational area and/or client services preferred. Sufficient years of management experience preferred. Demonstrated ability to manage and resolve complex, cross-product/platform issues and incidents; experience advising on sales support activities, including RFP creation and client visits; experience representing the organization at conferences, seminars, and industry events.
People Leadership requirement : Recruit, direct, motivate, and develop staff, maximizing individual contribution, professional growth, and team effectiveness.
BNY Newsroom
BNY LinkedIn
Heres a few of our recent awards:
Americas Most Innovative Companies, Fortune, 2025
Worlds Most Admired Companies, Fortune 2025
Most Just Companies, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Apply now
SIMILAR OPPORTUNITIES
No similar opportunities available at the moment.
Director, Client Service Executive Manager
Compensation
Not specified
City: Lake Mary
Country: United States
ExperiencedNo visa sponsorship
Serve as Director of Client Service, managing complex major clients, ensuring satisfaction and driving growth. Lead cross-functional teams to deliver world-class service, using data insights to improve processes. Requires 10+ years of experience, preferably in operations or client services, with a focus on cross-product/platform issue resolution.
Full Job Description
At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Were seeking a future team member for the role of Director, Client Service, Asset Servicing to join our Client Services team. This role is located in Lake Mary.
In this role, youll make an impact in the following ways:Own the end-to-end client service delivery model for our largest and most complex major clients, including developing the strategy to align client needs with BNYs service model and monitoring client satisfaction. Serve as the senior point of contact to major clients on complex service issues and independently develop strategies to deliver world-class client service across multiple products and platforms. Collaborate with clients and coordinate internal stakeholders to align client needs with BNYs commercial strategy; act as the central point of contact across Operations, Client Coverage, Product, and Technology. Foster client growth by identifying opportunities for their success resulting in protecting revenue of existing clients and identifying opportunities to support Client Coverage via service-led sales. Proactively partner with Client Service Data, Insights & Analytics to identify trends, themes, and opportunities to improve service; own the end-to-end client service delivery model and monitor client satisfaction. Review and manage the execution of service commitments and evolve the client service model (e.g., SLA evolution and changes); provide thought leadership and proactively communicate with a comprehensive understanding of clients businesses. Build capabilities in their teams to develop opportunities for continuous service improvement, including digital adoption to foster the overall culture.
To be successful in this role, were seeking the following:Bachelors degree or the equivalent combination of education and experience required; MBA preferred. At least 10-15 years of minimum work experience with at least 3-5 years of management experience preferred. Experience in an operational area and/or client services preferred. Sufficient years of management experience preferred. Demonstrated ability to manage and resolve complex, cross-product/platform issues and incidents; experience advising on sales support activities, including RFP creation and client visits; experience representing the organization at conferences, seminars, and industry events.
People Leadership requirement : Recruit, direct, motivate, and develop staff, maximizing individual contribution, professional growth, and team effectiveness.
BNY Newsroom
BNY LinkedIn
Heres a few of our recent awards:
Americas Most Innovative Companies, Fortune, 2025
Worlds Most Admired Companies, Fortune 2025
Most Just Companies, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
SIMILAR OPPORTUNITIES
No similar opportunities available at the moment.
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