Posted 17 days ago
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BNY Mellon is hiring an Associate, Client Service II to join the Client Service team in Manchester, UK. The role is responsible for day-to-day handling of client custody issues and inquiries, building relationships with operational teams and service directors (including Amsterdam-based teams), and supporting initiatives to improve the client experience. The position seeks candidates with a bachelor's degree (or equivalent), 3–5 years of financial services experience, and awareness or experience in AI/digitalisation. Responsibilities include client issue resolution, trend reporting, and guidance on internal activities to enhance service delivery.
- Compensation
- Not specified
- City
- Manchester, Amsterdam
- Country
- United Kingdom, Netherlands
Currency: Not specified
Full Job Description
Associate, Client Service II
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Associate, Client Service II to join our Client Service team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
- You will be responsible for the day-to-day handling of Client issues.
- You will strive to assist our Clients in resolving their custody issues and inquiries.
- You maintain strong relationships with Operational Teams and Service Directors for Dutch clients, located in Amsterdam, to report client trends and needs
- You will have awareness and / or experience in the field of AI / Digitalisation
- You will provide guidance on internal activities and initiatives designed to improve the client experience.
To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education
- 3-5 years work experience in financial services, or similar industry is preferred
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
