Posted 17 days ago
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Associate, Client Services responsible for working with external clients to resolve moderately complex day-to-day operational and technical issues and directing them to appropriate BNY Mellon resources. The role supports execution of client requests, provides information on BNY Mellon products and services across multiple lines of business and geographies, and applies intermediate problem-solving skills to deliver high-quality service. Requires a bachelor’s degree or equivalent and typically 3–5 years of relevant experience; may include providing guidance to less experienced team members or people management in some geographies. Location for this posting is Berwyn.
- Compensation
- Not specified
- City
- Philadelphia
- Country
- United States
Currency: Not specified
Full Job Description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Associate, Client Services to join our Client Services team. This role location is Berwyn.
In this role, you’ll make an impact in the following ways:
Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon
Support clients in addressing moderately complex operational and technical issues and ensure requests are executed
Apply intermediate problem-solving skills, experience, and judgment to analyze information and deliver high-quality service to a specialized client base
Provide clients with information related to BNY Mellon products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed
To be successful in this role, we’re seeking the following:
Bachelor’s degree or the equivalent combination of education and experience
3-5 years minimum work experience preferred
Experience in an operational area and/or client services preferred
Ability to monitor client inquiries, resolve non-routine issues, escalate complex issues appropriately, and contribute to business development efforts
People management experience may be required in some geographies; ability to provide guidance to less experienced team members
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
