Join us at Barclays as an Account Maintenance Support Officer, to maintain customer perceptible SLAs making critical customer amendments to bank details, hierarchies and statement addresses. The role is essential to enable continued improvement of Financial Reconciliations, such us processing and matching manual inbound and outbound payments and system or scheme rejections on a daily basis.

Some essential skills you will need to be successful in the role of an Account Maintenance Support Officer are:

• Demonstrate computer literacy with the ability to navigate digital tools efficiently including good analytical skills and excel knowledge.

• Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach.

• Excellent interpersonal skills and communication, able to use your own initiative

• Great team player and able to work on own when required

Some other highly valued skills are:

• Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail.

• Previous experience of working in a customer service role, demonstrating adaptability and resilience.  

This role is based in Northampton.

Purpose of the role

To monitor the banks operations and ensure that operations are conducted in a compliant, efficient, and effective manner whilst mitigating risk and complying with relevant regulation.  

Accountabilities

• Support the development of initiatives that aim to improve operational efficiency and effectiveness.
• Development and implementation of operations procedures and controls to mitigate risks and provide efficient operations.     .
• Collaborate with various teams across the bank to promote operational processes and alignment with the banks objectives.
• Development of reports and presentations on operational performance and communicate key findings to internal senior stakeholders.
• Support various business areas with administrative support within the bank's operations, collaborating alongside third-party providers.
• Monitoring of banking operations to align and comply with regulatory requirements and internal policies.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.