at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 11 days ago

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**Senior Operations Manager** orchestrating customer service processes. Manage cross-functional teams, improve service quality, and drive operational excellence. Critical skills: Process Improvement, Strategic Planning, Team Leadership, Data Analysis. Proficient in project management tools, ServiceNow, and data visualization. Seeking seasoned professional with 7+ years in Operations and a strong customer focus.

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