at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 6 days ago

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**Senior Manager - Customer Service (Web, Phone, Email) | 8+ Years** Manage Tier 2 customer service team (50+ members). Oversee daily operations, optimize processes, and drive performance. Key responsibilities: team leadership, process improvement, and KPI management (CSAT, FCR, AHT). Must-have skills: proven leadership, proficient in CRM (Salesforce), experienced in handling web, phone, and email channels. Requires 8+ years of relevant experience.

Compensation

Not specified INR

Currency: INR

City

Chennai

Country

India