at Bank of America Merrill Lynch
Bulge Bracket Investment BanksPosted 5 days ago
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**Manager**: Leads cross-functional teams, driving outstanding customer service. Key responsibilities include strategizing service improvements, coaching agents, and collaborating with stakeholders. Required: Proven management experience, strong leadership, data-driven decision-making, and excellent communication skills. Experience with CRM software and customer service platforms is crucial. Experience in customer-centric environments preferred.
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