at Bank of America Merrill Lynch
Bulge Bracket Investment BanksPosted 12 days ago
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**Customer Support Manager** to lead cross-functional team, driving customer satisfaction and resolution efficiency. Key responsibilities include strategic planning, process improvement, and stakeholder communication. Required skills: proven experience in customer service management (5+ years), proficiency in CRM (Salesforce), familiarity with support ticketing systems (JIRA Service Desk), and strong analytical skills. Experience with remote team management and service level agreement (SLA) adherence crucial. Ideal candidate possesses patience, empathy, and problem-solving prowess.
- Compensation
- Not specified USD
- City
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- Country
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Currency: $ (USD)
