Responsibilities: Assess and approve complex and high-value life claims within assigned authority limits. Handle sophisticated cases involving high-net-worth clients, cross-border policies, medical complexities, or legal considerations. Review claim decisions prepared by Officers and provide guidance to ensure accuracy and fairness. Coordinate with Medical Advisors, Reinsurers, Legal Counsel, and Investigators where required. Participate in fraud review, dispute resolution, and complaint handling. Assist in system enhancement testing, product launches, and process improvement initiatives. Act as a subject matter expert (SME) for high-end life insurance products. Ensure compliance with company policies, regulatory guidelines, and audit requirements. Qualifications: Bachelors degree in Insurance, Finance, Business, or related fields. 3-5 years of relevant life claims experience, preferably with high-sum-assured or premium products. Strong technical knowledge of policy conditions, exclusions, and reinsurance practices. Good judgment, analytical skills, and ability to handle sensitive cases. Strong stakeholder management and communication skills. Prior experience mentoring junior staff is an advantage. About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).