Responsibilities: Assist in gathering and documenting business requirements for the creation and implementation of a new core policy administration system and customer portal. Participate in User Acceptance Testing (UAT) to validate that system functionalities meet business specifications. Support the drafting of Operations Manuals, Standard Operating Procedures, process maps, workflows, and guidelines. Write and maintain Business Requirement Documents (BRDs) to facilitate project clarity and direction. Communicate effectively with stakeholders to gather feedback and provide updates on project progress. Assist with planning and organizing project activities, ensuring alignment with timelines and deliverables. Contribute to the Requests for Proposals (RFPs) process, collaborating with various teams to ensure comprehensive submissions. Identify business requirements and opportunities for process improvements. Review IT documents such as Functional Specifications to ensure alignment of user requirements between IT and end-users. Support end users after implementation. Qualifications: University graduate in business administration, statistics, quantitative analysis or related disciplines. 2-4 years experience in business analysis or life insurance industry Track record of process optimization and automation Strong communication skills written and spoken Strong analytical and problem-solving skills Organized, self-initiative and a good team player Proficient in Microsoft Office and Microsoft Power Platform applications. About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).