Join Our Team as a Customer Service Coordinator (Travel) at AXA Partners! Are you passionate about making a difference when it matters most? Do you thrive in fast-paced environments and enjoy helping people in urgent situations? If so, this is your chance to become a vital part of AXA Partners, a global leader in assistance services, travel insurance, and credit protection. We're looking for dedicated, compassionate individuals to join our Travel Operations team in Redhill as a Customer Service Coordinator. Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitabilityyour potential matters most. Before the interview, you'll complete short assessments to showcase your strengths. This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you. Please note that the target start date for this job will be the 1st of June 2026 and you will need to be 60% office based in Redhill (RH1 1PR). What you'll be doing: Provide exceptional support to clients requiring emergency assistance, ensuring their needs are met with care and professionalism Make informed decisions within policy guidelines to deliver quick and accurate assistance Coordinate medical and emergency responses, including worldwide evacuations and repatriations Communicate clearly and empathetically with distressed customers, colleagues, and partners Explain medical situations and assistance options confidently, building trust and reassurance. Ensure all processes comply with regulatory standards and internal protocols Contribute to team goals by meeting key performance indicators and service level agreements Exercise cost awareness and ensure appropriate resource use while prioritising customer safety Decline cover when necessary, explaining decisions transparently and compassionately What you'll bring: Empathetic and sensitive, with the ability to handle stressful situations calmly Excellent communicator, both verbally and in writing Customer-focused with a strong desire to help others Organized with the ability to manage multiple priorities effectively Flexible to work shifts, including weekends and evenings, to meet business needs Computer literate, familiar with MS Office, and eager to learn new tools Fluent in English; additional languages are a plus but not essential Knowledge of insurance principles and policy interpretation is advantageous Driven, positive, and committed to delivering high standards of service As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer At AXA Partners, were appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Starting Salary 24,479.00 Annually Hybrid Working 22 days rising to a maximum of 27 days (based on a 5 day week) Retail Discounts Cycle2Work Scheme Discounted Home Insurance Employee Assistance Scheme Dr@Hand Discounted Gym Membership Free Financial Education/Pension Seminars To apply, click on the apply button, youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: Were AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive offering solutions and services that make sure were always at peoples side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, were always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract) #LI-UK