Credit Controller Malaysia The role holder coordinates end-to-end activity from premium chasing, builds reciprocal broker relationships and provides underwriting teams with effective reporting and clear escalation channels. This is a regulated role under the Central Bank of Irelands Fitness and Probity regime. What youll be DOING What will your essential responsibilities include? Responsible for Credit Control and Debt Collection :- Monitoring of premiums that fall due / overdue Send monthly broker statements Liaise with underwriters, brokers and management to progress collection process Reconciliation of brokers statement/payments made to offshore service centre Monitoring & matching of receipts and unallocated receipts Liaising with team responsible for Premium Booking/Resolving Discrepancies Accelerating the collection process on aged debt Engage with brokers on a regular basis to establish rapport and facilitate issues resolution. Monthly reporting of credit control balances analysis Provide & contribute towards Middle Office management and underwriting reporting packs Adhere to all internal company procedures where applicable including, but not limited to, administrative procedures, expenses, health & safety Ensure that, as an AXA XL employee, you are representing the AXA XL organisation in a professional and appropriate manner Ad Hoc Projects as may be directed You will report to the Team Lead, Credit Control ASIA. What you will BRING Were looking for someone who has these abilities and skills: Diploma or University degree is preferred Equipped with relevant related work experience. Those with experience in the Financial Services industry will be a plus. Up to date appreciation of the technical requirements of the role Proven ability in identifying and analyzing problems, creating good solutions, deploying sound decision making skills Demonstrable evidence of interpreting & manipulating data clearly and accurately with the ability to extract & clearly articulate key points Attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs Able to organize self (and others if applicable) including effective scheduling, prioritization and time management skills, completing tasks to tight deadlines. Demonstrates a can do attitude Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team. Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities The role would suit highly driven self-starters, with a desire to challenge and deliver. Desirable Knowledge and Skills: Proven track record of knowing what it takes to provide a consistently first-class customer service internally and/or externally Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group Demonstrates communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company Advanced knowledge of Microsoft Office programs; specifically, Excel, Outlook, Word, Powerpoint Exposure to MAS reporting requirements is a plus Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we dont just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. Thats why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. Its about helping one another and our business to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XLs Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. Were committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called Roots of resilience, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XLs Hearts in Action programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving. For more information, please see axaxl.com/sustainability.