Associate Support Analyst

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6 days ago

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at AXA

ExperiencedNo visa sponsorship

**Associate Support Analyst**: Serving as a crucial frontline, you'll manage daily user queries, resolve technical issues, and enhance service quality. Key responsibilities include: - Troubleshooting tier-one support, with a focus on incident, problem, and change management. - Collaborating with multi-faceted teams to comprehend, document, and resolve complex tickets. - Monitoring support platforms, ensuring high user satisfaction and service availability. Bringing to the table: - Proven experience in IT or similar support roles. - Strong technical aptitude and proficiency in ITIL or relevant experience. - Excellent communication skills, empathy, and a knack for problem-solving. Benefit from: - A diverse and inclusive work environment, promoting work-life balance. - Competitive rewards, continuous learning opportunities, and career growth. AXA XL, part of AXA Group, is a renowned insurance brand, offering a global frontend Helpdesk, satisfying millions of users daily.

Full Job Description

AXA XL is an Equal Opportunity Employer. Intro (catchy sentence / high level context of where the job fits) What youll be doing (purpose of the role / excitement of the job / main missions) What youll bring (skills / expertise) What we offer (working environment / rewards & benefits / I&D specific statement if any) Who we are (AXA Group / AXA Entity) Want to know more? (entity specifics add-ons & variables: Videos, testimonials, maps, infographics on benefits.)

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