Responsibilities: Performance & Operational Improvement: Assist in designing and implementing performance management frameworks aligned with organizational goals. Support the development and monitoring of KPIs and dashboards to track operational performance. Collaborate with teams to identify opportunities for operational innovations and process enhancements. Data Reporting & Analysis: Partner with business units to understand reporting needs and develop tailored reporting solutions. Generate detailed operational reports using SQL Server Management Studio (SSMS). Conduct in-depth analysis of turnaround time (TAT) and other key performance indicators in claims, underwriting and policy administration. Dashboard & Visualization: Collaborate with business users and senior management to understand their reporting and visualization requirements. Design, develop, and maintain Power BI dashboards and reports to facilitate data-driven decision-making. Automate reporting processes to enhance efficiency, reduce manual effort, and improve timeliness. Data Migration & Transformation: Perform data migration and transformation tasks in Databricks using programming languages such as Python. Extract, clean, and validate data to ensure accuracy, consistency, and readiness for reporting and analytics. Ensure accurate and timely daily data refreshment and onboarding on COO datamart platform. Additional Responsibilities: Get involved in operational projects such as the "Claims Program," which includes a series of improvement initiatives aimed at supporting the Life Claims team. This involves reviewing current process flows, leveraging AI solutions to reduce manual work, and enhancing accuracy and turnaround times. Support change management initiatives related to new processes and tools. Assist in preparing presentations, proposals, and documentation for stakeholders. Qualifications: Bachelor's degree in Business Administration, Data Science, or a related field; a Masters degree is a plus. Proven experience in data migration, transformation, reporting, and analytics. Proficiency in Python, SQL, Power BI, and data management tools. Experience with Databricks, SSMS, and data visualization best practices. Strong analytical, problem-solving, and communication skills. Ability to work effectively with cross-functional teams in a fast-paced environment. About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).