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Posted 3 months ago

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Senior Claims Assessor manages a portfolio of complex trade credit insurance claims, ensuring timely, accurate assessments in line with policy terms and risk guidelines. The role requires strong policy understanding, analytical skills, and cross-functional collaboration with Collections and Commercial to support policyholders and brokers. Key responsibilities include evaluating coverage and liability, requesting documentation, communicating decisions, handling appeals, verifying collections, and maintaining detailed records throughout the claim lifecycle. The position also supports process improvements, knowledge sharing, and training within the team.

Compensation: $65,000 – $85,000 USD
City: Not specified
Country: Not specified

Full Job Description

Description

Job Purpose: The Senior Claims Assessor plays a critical role in managing and evaluating a portfolio of complex claims in line with policy terms and risk guidelines. This position ensures timely and accurate claim assessments and delivering excellent service to policyholders and brokers. The role requires a strong understanding of policy conditions, legal frameworks, and commercial sensitivity, as well as effective collaboration across departments such as Collections and Commercial.

Key Responsibilites:

Assess trade credit insurance claims to determine coverage and liability based on policy terms and conditions, risk data and debt documentation.

Request additional documentation or clarifications from policyholders and/or brokers.

Cleary communicate assessment decisions and next steps to the policyholders and/or brokers.

Handle possible claim appeals and resolve complaints from policyholders and/or brokers.

Collaborate with the Collections team to verify the adequacy of collection efforts and policy compliance.

Respond promptly to internal and external inquiries through the Claims Helpdesk.

Apply commercial gestures authorized by the Commercial department and escalate contractual issues when needed.

Maintain detailed and accurate records and documentation throughout the claim lifecycle.

Provide support and assistance to other team members.

Support process improvement initiatives, knowledge sharing, and departmental training.

Key Experience and Skills:

Business Knowledge:

Solid understanding of insurance contracts, and policy wording.
In-depth knowledge of claims and collections processes, systems, and quality standards and operational guidelines.
Ability with numbers and data interpretation.

Required Skills:

Strong interpersonal and communication skills.
Strong analytical and problem-solving skills with a keen attention to detail.
Customer-centric, results-oriented team player with high professional standards.

Required Qualifications and Experience:

Bachelors Degree in Business Administration, Law, Insurance, or a related field.

Minimum 35 years of experience in claims assessment within the insurance industry.

Adjusters License mandatory.

Experience in credit insurance handling is a strong plus.

Only meet some of the criteria? Please apply anyway we want to hear from you!

Total Compensation Range:

$65,000-$85,000

Placement within the range provided above is based on the individuals relevant experience, skills for the role, and location. Salary ranges are only one component of our total compensation package.

Benefits:

We value your goals and needs, at work and in life. As an associate, youll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life:

Competitive compensation

Annual bonus eligibility and/or commission structure opportunities

401(k) discretionary match of up to 6%

Flexible work schedules

Health and wellness benefits

Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off

Tuition Reimbursement

Family care resources, including fertility and adoption benefits

Learn more about our benefits here:

https://rcmd-connect.com/allianztrade/

Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates well-being and addressing the needs of our clients, business, and communities is unwavering.

Commitment to Diversity, Equity, and Inclusion

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Note: Diversity of minds is an integral part of Allianz company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

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