at Allianz
OtherPosted 2 months ago
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Allianz is seeking motivated, customer-focused individuals fluent in Spanish or Italian to provide excellent service to clients. This is an expression of interest for potential upcoming opportunities and may involve handling inbound calls, giving accurate information, and performing back-office tasks while maintaining confidentiality. Roles may include outbound follow-ups and adapting to various customer situations, with shifts aligned to European time zones. A structured, detail-oriented profile with good listening and problem-solving skills is valued, with education at SC/HSC/Bac level and customer-service experience being an advantage but not mandatory.
- Compensation
- Not specified
- City
- Not specified
- Country
- Not specified
Currency: Not specified
Full Job Description
Description
Job Role
We are looking for motivated and customerfocused individuals who can provide excellent service to our clients while communicating fluently in Spanish or Italian. This is an expression of interest for potential upcoming opportunities.
Key Responsibilities
- Handle incoming calls and assist customers with their queries, requests, or issues.
- Provide clear, accurate, and timely information to customers.
- Conduct outbound calls when required, including followups on pending information or documents.
- Manage challenging or dissatisfied customers professionally and maintain a positive brand image.
- Perform backoffice tasks such as processing requests, updating records, and validating documents.
- Apply customer service procedures and ensure adherence to internal guidelines.
- Maintain confidentiality of customer information at all times.
Required Profile
- Organized, detailoriented, and reliable.
- Good listening and problemsolving skills, with a strong sense of teamwork.
- Ability to handle pressure and adapt to different customer situations.
Education Level
- SC / HSC / Bac or equivalent.
- Experience in customer service is an advantage but not mandatory.
Working Hours
- Monday to Friday
- Shifts aligned with European time zones (Winter/Summer):
- 10:0019:30
- 10:3020:00
- 11:0020:00
- 11:3021:00
Languages
- Spanish or Italian (minimum Delf B1 level)
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
SIMILAR OPPORTUNITIES
No similar opportunities available at the moment.
Call for Interest - Spanish/Italian Customer Service Associates
Compensation
Not specified
City: Not specified
Country: Not specified
Allianz is seeking motivated, customer-focused individuals fluent in Spanish or Italian to provide excellent service to clients. This is an expression of interest for potential upcoming opportunities and may involve handling inbound calls, giving accurate information, and performing back-office tasks while maintaining confidentiality. Roles may include outbound follow-ups and adapting to various customer situations, with shifts aligned to European time zones. A structured, detail-oriented profile with good listening and problem-solving skills is valued, with education at SC/HSC/Bac level and customer-service experience being an advantage but not mandatory.
Full Job Description
Description
Job Role
We are looking for motivated and customerfocused individuals who can provide excellent service to our clients while communicating fluently in Spanish or Italian. This is an expression of interest for potential upcoming opportunities.
Key Responsibilities
- Handle incoming calls and assist customers with their queries, requests, or issues.
- Provide clear, accurate, and timely information to customers.
- Conduct outbound calls when required, including followups on pending information or documents.
- Manage challenging or dissatisfied customers professionally and maintain a positive brand image.
- Perform backoffice tasks such as processing requests, updating records, and validating documents.
- Apply customer service procedures and ensure adherence to internal guidelines.
- Maintain confidentiality of customer information at all times.
Required Profile
- Organized, detailoriented, and reliable.
- Good listening and problemsolving skills, with a strong sense of teamwork.
- Ability to handle pressure and adapt to different customer situations.
Education Level
- SC / HSC / Bac or equivalent.
- Experience in customer service is an advantage but not mandatory.
Working Hours
- Monday to Friday
- Shifts aligned with European time zones (Winter/Summer):
- 10:0019:30
- 10:3020:00
- 11:0020:00
- 11:3021:00
Languages
- Spanish or Italian (minimum Delf B1 level)
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
SIMILAR OPPORTUNITIES
No similar opportunities available at the moment.
