The Provisioning Analyst is responsible for accurate and timely ordering, tracking, and completion of network service implementations across global environments. This role focuses on provisioning CrossConnect, Voice, and Data services while supporting broader infrastructure deployments such as Dark Fiber, Leased Waves, Space & Power, and corporate network builds. The analyst ensures orders progress smoothly through their full lifecyclefrom initiation to completionwhile maintaining high documentation quality, strict accuracy, and strong coordination with carriers, internal teams, and external customers.

Key Responsibilities:

Service Ordering & Provisioning

• Place and manage orders for CrossConnect, Voice, and Data services with global carriers and vendors

• Support additional work types (e.g., Dark Fiber, Wavelengths, Space and Power, corporate infrastructure) by ensuring all documentation and updates are consistently maintained

Order Tracking & Implementation Management

• Track carrier progress for installs, disconnects, adds, changes, and longlead network services

• Validate milestone accuracy, identify incorrect or delayed updates, and perform remediation to maintain data integrity

• Oversee cradletograve implementation activities, ensuring deliverables are completed within aggressive timelines

Quality Assurance & Risk Escalation

• Perform quality checks on order details, dates, and technical documentation to ensure completeness and accuracy

• Escalate missed milestones, stalled activities, or testing failures (e.g., ping tests) to carriers and internal teams for timely resolution

• Support capacity implementations for corporate offices and data centers worldwide, ensuring readiness for activation

CrossFunctional & Vendor Coordination

• Lead or participate in discussions with carriers, partners, and internal organizations (Engineering, Deployment, PM teams)

• Provide status updates, clarify requirements, and drive timely completion of provisioning tasks

• Document all activities and updates in designated statustracking and ticketing systems

Documentation & Database Accuracy

• Maintain accurate records of all provisioning work in internal tracking tools

• Ensure full alignment of documentation across systems (orders, milestones, testing notes, approvals, capacity records)

• Support Senior PMs by keeping all provisioningrelated artifacts current and auditready