Location: Austin, TX (Location is non-negotiable)

The Health Operations/Educational Resources Analyst will play a pivotal role in enhancing the efficiency and effectiveness of our provider enrollment processes. This position is responsible for facilitating comprehensive training programs, including nesting, cross-training, and desk-side shadowing for enrollment staff. The analyst will also support enrollment staff by addressing processing questions and maintaining up-to-date work instructions for Provider Enrollment department.

Key Responsibilities:

• Design and deliver training sessions on provider enrollment processes, focusing on nesting, cross-training, and desk-side shadowing

• Develop training materials and resources to support staff learning and retention

• Assess training effectiveness and make improvements based on feedback and outcomes

• Act as a point of contact for enrollment staff, providing guidance on processing questions and challenges

• Collaborate with the enrollment team to identify areas for improvement in processes and training

• Complete research requests as assigned within the specified due dates in order to improve daily processing of applications and or file maintenance transactions

• Conduct targeted or specialized research and analysis as assigned within the specified due dates

• Review and respond to escalation requests within the specified due dates; escalate to leadership as necessary

• Maintain and update provider enrollment work instructions to ensure clarity, accuracy, and compliance with current policies

• Assist in the development of standard operating procedures (SOPs) related to enrollment processes.

• Work closely with cross-functional teams to align training initiatives with organizational goals

• Communicate effectively with staff to foster a supportive learning environment

• Stay informed about Medicaid Provider Enrollment processes and error trends in provider enrollment to enhance training programs.

• Gather and analyze data on training outcomes and staff performance to drive improvements.

• Perform trending and root cause analysis on data to identify training or enhancement needs

• Make recommendations to management to improve efficiency and effectiveness of current manual processes through systemic modifications

• Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements

• Perform other duties as assigned by leadership