We Are:

Accenture Songa new breed of agency thats all about the Experience. For us, customer experience is not an add-on; its foundational to who we are and how we empower our clients. As the worlds largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make peoples lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the worlds greatest experiences. Visit us here to learn more about what makes us the Experience Agency: www.accenture.com/song

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brands voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

You are:

As an Experience Designer within Accenture Songs Service Creative practice, you will shape how people interact with nextgeneration, AIpowered customer service products. This role blends strong foundations in UI/UX and product design with emerging work in GenAI and agentic AI, focusing on screenbased and conversational experiences that feel intuitive, trustworthy, and human.

You will work within a crossdisciplinary team of service designers, product designers, conversation designers, AI engineers, and CX strategists to design endtoend customer experiences that operate at enterprise scale and deliver measurable impact.

The Work:

• Endtoend UX and product design for AIpowered customer service solutions, from discovery and research through wireframes, highfidelity prototypes, and design system contributions
• Design screenbased interfaces for chat experiences, agent dashboards, escalation workflows, and selfservice tools across web and mobile platforms
• Translate complex AI behaviors (e.g., confidence states, reasoning steps, agentic actions) into clear, transparent, and controllable user experiences
• Partner closely with product managers, AI/NLP engineers, and CX strategists to align design intent with system behavior and business requirements
• Plan and conduct usability testing, synthesize qualitative and quantitative insights, and iterate designs based on evidence
• Contribute to AInative design systems, including accessibilitycompliant UI patterns, fallback and error states, and humanintheloop interactions
• Collaborate with service and conversation designers to ensure screenbased and conversational touchpoints form a cohesive, endtoend customer journey
• Advocate for inclusive, accessible design across all experiences, including AIgenerated content and interactions

Travel: As required for client support.

Location: Primary residency within 90 minutes of an approved Accenture office