About Accenture Song Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

Whats in it for you

• Lead large-scale commerce implementations where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)

• Shape Accenture Songs Agentic Commerce engineering standards, accelerators, and reusable assets

• Own end-to-end deliveryfrom architecture and roadmap through build, rollout, and value realization

• Work with global clients across B2C, B2B, and B2B2C commerce

• Grow engineering leaders and multidisciplinary teams across AI, backend, cloud, and commerce platforms

What you will do in this role

As an Agentic Senior Manager in Customer Technology Commerce, you will own the architecture, delivery, and scaling of Agentic Commerce implementations, ensuring AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems.

Commerce & Platform Leadership

• Define and lead Agentic Commerce architecture patterns across composable and platform-led commerce implementations

• Translate AI-driven commerce strategy into executable platform roadmaps aligned to Salesforce, Adobe, SAP, and MACH ecosystems

• Lead prototype-to-production transformations, embedding agentic workflows into live commerce environments

Architecture & Engineering

• Architect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services

• Establish enterprise-grade standards for scalability, security, observability, and reliability of agentic systems

• Drive build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

Delivery & Execution

• Lead large, distributed engineering and delivery teams across AI, backend, data, cloud, and DevOps

• Oversee CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP

• Ensure seamless integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

Governance, Risk & Value Realization

• Embed policy-driven architecture including governance, compliance, auditability, and explainability

• Define technical and business KPIs to measure agent performance, conversion uplift, operational efficiency, and ROI

• Establish human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness

Market & Practice Growth

• Create industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations

• Sponsor internal accelerators, reference architectures, and reusable components

• Engage C-suite and senior client stakeholders, translating complex architectures into business outcomes