at ABN AMRO
OtherPosted 13 days ago
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- Compensation
- €750 – €750 EUR
- City
- Amsterdam
- Country
- Netherlands
Currency: € (EUR)
Full Job Description
What are you looking for?
Customer Journey Management (CJM) Programme Intern
Amsterdam
We ask
- 0+ years
- Een procesmatige aanpak
- A customer centric focus
We offer
- 750 pm
- Excellent employment conditions
- In charge of personal development
Why ABN AMRO?
- Building a future proof bank
- A diverse and inclusive culture
- Extensive internal career opportunities
Customer Journey Management (CJM) Programme Intern
At a glance
Kickstart your career in Customer Journey Management at ABN AMRO!
Are you a student eager to gain handson experience within a large financial organisation and interested in customer experience, process improvement and change management? This is your chance.
As a Customer Journey Management (CJM) Programme Intern, you will play an active role in shaping and strengthening how ABN AMRO designs, manages and improves its customer journeys. You will support a bankwide programme that brings structure to change, communication, training and documentation. Working closely with senior stakeholders, youll help translate strategy into practical, tangible outcomes that make a real impact across the organisation.
Your job
In this handson internship, you support the redesign and operationalisation of the Customer Journey Management capability across the bank. You may also contribute to Business Process Management (BPM) initiatives with similar responsibilities.
Your activities include:
- Supporting change management and communication activities, including stakeholder communications and programme updates
- Creating and maintaining programme documentation, plans and coordination artefacts
- Supporting the design and development of CJM training content and curriculum
- Improving data quality, documentation standards and governance for customer journeys
- Helping establish a sustainable operational foundation for CJM
Overall, your role focuses on creating, documenting, coordinating, baselining and enabling structured change at enterprise level.
Your working environment
You will work in a complex, regulated banking environment, within teams across I&T, BPM and CX. The role requires independence, structure and strong attention to detail, while maintaining close alignment with senior stakeholders and programme leads.
Your profile
- Bachelors or Masters student (e.g. Business Administration, Marketing & Communication, Management, Economics or similar)
- Enrolled in a Dutch institution for the entire duration of the internship
- Preferably available as soon as possible for 5-6 months
- Strong analytical, structuring and documentation skills
- Clear written and verbal communication skills
- Comfortable working independently and with senior stakeholders
- High attention to detail, especially in documentation and data quality
- Proficient in PowerPoint, Excel and Word
- Interest in Customer Experience, Customer Journey Management, BPM or change management
- Curious, proactive and eager to learn in a large organisation
What we offer
- Handson experience in enterpriselevel Customer Journey Management
- A personal work laptop
- Insight into how CX, BPM, governance and audit requirements interact in banking
- Practical experience translating strategy into change, training and documentation
- Exposure to largescale programmes and senior stakeholder environments
- A strong learning opportunity in a professional, structured setting
Interested?
Apply now by sending your CV and cover letter in English. Looking forward to hearing from you!
Who are your colleagues?
"There are always new systems and technologies we can apply in our work. We are constantly innovating, and that allows me to keep on challenging myself."
Read the story Aaron Kieboom
Software developer
What does your application procedure look like?
1 Apply online
2 CV selection and feedback
Apply for this job
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