We're looking for a meticulous HR professional to be the frontline of our HR organization. This position sits within our HR Operations team—the group that directly supports the employee experience from candidate to alumni. You'll ensure every interaction reflects our values, resolve inquiries quickly and accurately, and keep our processes running smoothly as we scale. From coordinating recruiting activities to handling employee questions, you'll provide exceptional service across the entire employee lifecycle.

You're perfect for this team if you stay organized in fast-paced environments, love being people's go-to person, and get energized by building systems that support our employees.

Your key responsibilities will include:

• Serve as the first point of contact for HR inquiries from employees and managers, providing timely solutions via email, Slack, and phone while ensuring issues are resolved to completion
• Coordinate full-cycle, multi-stage interview processes, managing candidate schedules and creating positive interview experiences
• Greet and handle onsite administration for candidates visiting our New York offices
• Maintain accurate, high-quality data across our HR platforms and applicant tracking system
• Collect and process interview feedback while maintaining strict confidentiality
• Create and manage HR event details within Cornerstone
• Initiate and supervise HR event logistics through JIRA while coordinating with cross-functional teams
• Coordinate conference requests from initial submission to final approval
• Process and route HR invoices, tracking spend in internal systems
• Run employee gift administration for milestones and anniversaries
• Complete all transactional requests and inquiries within SLA timelines based on priority and complexity
• Partner with HR teams and subject matter experts to deliver consistent, scalable support
• Update and maintain service process documentation and knowledge base articles
• Support ad-hoc projects as needed

You should possess the following qualifications:

• Bachelor's degree with a solid academic record
• 2-4 years of experience in HR, recruiting, or customer/client-facing roles in multifaceted, fast-paced environments
• High proficiency with Microsoft Outlook (inbox management), Office suite, and Google Workspace
• Exceptional written and verbal communication skills
• Excellent attention to detail with strong foresight and lateral thinking abilities
• Ability to prioritize multiple demands, operate with diligence and patience, and problem-solve in real time
• Proven dedication to confidentiality and discretion
• Process-driven and systems-minded approach
• Standout colleague demonstrating a deep customer service orientation and patience for handling complex situations

You will enjoy the following benefits:

• Core Benefits: Fully paid medical and dental insurance premiums for employees and dependents, competitive 401k match, employer-paid life & disability insurance
• Perks: Onsite gyms with laundry service, wellness activities, casual dress, snacks, game rooms
• Learning: Tuition reimbursement, conference and training sponsorship
• Time Off: Generous vacation and unlimited sick days, competitive paid caregiver leaves
• Hybrid Work Policy: Flexible in-office days with budget for home office setup