Tower Research Capital is a leading quantitative trading firm founded in 1998. Tower has built its business on a high-performance platform and independent trading teams. We have a 25+ year track record of innovation and a reputation for discovering unique market opportunities.

Tower is home to some of the world’s best systematic trading and engineering talent. We empower portfolio managers to build their teams and strategies independently while providing the economies of scale that come from a large, global organization.

Engineers thrive at Tower while developing electronic trading infrastructure at a world class level. Our engineers solve challenging problems in the realms of low-latency programming, FPGA technology, hardware acceleration and machine learning. Our ongoing investment in top engineering talent and technology ensures our platform remains unmatched in terms of functionality, scalability and performance.

At Tower, every employee plays a role in our success. Our Business Support teams are essential to building and maintaining the platform that powers everything we do — combining market access, data, compute, and research infrastructure with risk management, compliance, and a full suite of business services. Our Business Support teams enable our trading and engineering teams to perform at their best.

At Tower, employees will find a stimulating, results-oriented environment where highly intelligent and motivated colleagues inspire each other to reach their greatest potential.

Responsibilities

• Hands-on, in-office support for end-user technology to ~25 staff
• Triage, desk-side fixes, peripheral swaps, room readiness, vendor coordination, ticket hygiene, and prompt escalation for trading-critical issues
• Linux/Windows/MacOS endpoints, profiles, local apps, standard images
• Peripherals: monitors, docking stations, keyboards/mice, headsets, webcams, KVMs
• Trading desk ergonomics and cable management at the seat
• Market-data terminals/peripherals, hardware/setup only; software/data feed issues escalated per runbook
• Conferencing/AV meeting room readiness and daily room checks
• Telephone/softphones and headset configuration & swaps
• Secure printing/MFDs (user setup, jams, toner), badge association
• Joiners/Movers/Leavers hands-on tasks: device issue/return, desk moves
• Local “smart-hands” under remote guidance (racking thin clients, reseating cables, vendor escorts)
• Asset, spares, and consumables stock management; RMA handling/shipping/receiving for end-user gear
• Basic patching/reboots per schedule; enforcing endpoint encryption and MDM enrollment using standard tools
• Providing remote support to users in other offices as appropriate

Qualifications

• Basic understanding and application of Password management, MFA, Encryption, Phishing, Endpoint Security, Proxy, Firewall
• Knowledge of ticketing
• Knowledge of management tools like JIRA and Confluence (preferred)

Anticipated hourly salary range $25-30.

Tower’s headquarters are in the historic Equitable Building, right in the heart of NYC’s Financial District and our impact is global, with over a dozen offices around the world.

At Tower, we believe work should be both challenging and enjoyable. That is why we foster a culture where smart, driven people thrive – without the egos. Our open concept workplace, casual dress code, and well-stocked kitchens reflect the value we place on a friendly, collaborative environment where everyone is respected, and great ideas win.

At Tower, you’ll find a collaborative and welcoming culture, a diverse team and a workplace that values both performance and enjoyment. No unnecessary hierarchy. No ego. Just great people doing great work – together.

Tower Research Capital is an equal opportunity employer.