Project Manager Customer Experience

Primary responsibilities include conducting customer experience research, translating insights into compelling customer journeys, identifying improvement opportunities, collaborating with cross-functional teams, developing strategic implementation plans, and delivering persuasive presentations to stakeholders.

Required experience includes 2-4 years in customer experience project implementation, strong understanding of customer journey mapping, expertise in design thinking, proficiency in project management tools like JIRA, excellent communication and leadership skills, and the ability to manage multiple projects while maintaining high quality.

EY offers an attractive package including an EY family environment, competitive remuneration with company car, flexible working arrangements, inspiring work environment, extensive training, personal growth opportunities, team activities, sustainability initiatives, and being part of a diverse and inclusive workplace recognized as a Great Place to Work.