Job Description

Providing day-to-day investor services to both the Fund Manager and the investors in the fund. Meeting the delivery of services to clients against a pre-agreed service level agreement. Keeping line management appraised of operational issues in a timely manner.

Responsibilities of a Senior Investor Services Representative include:

• Providing day-to-day investor services to both the Fund Manager and the investors in the fund.
• Meeting the delivery of services to clients against a pre-agreed service level agreement.
• Keeping line management appraised of operational issues in a timely manner.
• Act as a primary contact point to the fund manager for investor-related information.
• Act as a contact point for fund investors.
• All communication with investors and fund managers must be professional and compliant with the Firm’s communication policies.
• Ensure that procedures, policies, and processes are adhered to.
• Gain an understanding of all funds across the team in order to provide coverage when required.
• Ensure client month-end deliverables are being met.
• Provide money movement notification to the client(s) and prepare wire instructions for money movements for investor activity.
• Assist with the distribution of investor reporting such as statements, contract notes, offering documents, K1’s, PFIC’s, month-end estimates.
• Collaborate with IS operations team to assist with order-related queries.
• Collaborate with internal departments such as legal, compliance, accounting to address client needs and resolve complex issues.
• Participate in the onboarding process of new clients.
• Be an active participant in client meetings.
• Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk.
• Ensure an awareness of and adherence to the key TA controls at all times.
• Ensure that line management are made aware of any client or operational issues in a timely manner. This will include escalating for action as well as escalating for information.
• Be an established point of contact with client IS contact.
• Identifying system enhancements that reduce operational risk, create operational efficiency, or improve customer service.
• Work on projects /Ad-hoc tasks as required.