Service Excellence

Role title

Assistant Manager /Deputy Manager Service Excellence

Location Katowice, Wroclaw

Job Summary

Global Delivery Services (GDS) is a driving force behind EYs globalization currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EYs most notable transformation projects.

Position Details: 

Job Title                    :           Deputy Manager  

Department              :           Service Excellence

Reporting to             :           Assistant Director

Accountabilities

• Creates value to clients independently- brings excellent process improvement, project and change management skills and past client experiences
• Deploys consulting best practice, knowledge and techniques when undertaking work
• Performs rapid assessment of current landscape for clients and is able to provide insights around hypothesis and solutions
• Manage business stakeholders across different levels and build strong relationship
• Program manage multiple projects and initiatives independenty
• As a team member, assists in providing smooth delivery of internal project/program outcomes

Required experience: 

• Total experience between 8-12 Years

• 8-12 Years of total experience with strong expertise in project management and change management

• Should have an experience of managing or supporting workstreams / project initiatives in large scale transformation projects.
• Exposure in driving Quality Culture with in the organization , Green Belt / preferably Black Belt being able to mentor people on driving break through improvements
• Preferred  experience of working with major global corporations on client facing projects (Ideally currently working in either: Big 4, global management consultancy firm or blue chip organizations like Accenture, IBM - with an appropriate management consulting background )

Competencies/ skills

• Knowledge of Business Process Re-Engineering, Six sigma concepts of DMAIC, Project Management (and all tools included therein)                 
• Mentoring & experience in creating, reviewing & closure of projects   
• Excellent Training skills in conducting Green Belt & Six Sigma awareness training programs     
• Excellent communication & interpersonal skills to be able to Influence delivery teams in driving consultative engagements          
• Assertive, strong orientation to statistical analysis, good team player & willingness to lead teams not reporting into them.
• Strong in data analyzis and visualidation and getting concurrence from stakeholders on actions (for assigned processes)   
• Wrok with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
• Should have taken part in Continuous improvement initiatives (KAIZEN) and other Quality related initiatives to spread the quality awareness
• Be able to conceptualize and develop quality related training modules

Other skills

• Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
• Experience of having done BPMS or trained on BPMS (Business Process Management System) 
• Self-starter who can work independently, displays initiative and is a problem solver
• Good Facilitator scheduling sessions and meetings
• Usage of Minitab/Microsoft Powerpoint, Excel and Word

Education

Bcom/Mcom/ MBA/ICWA

Who we are

 EY is a global leader in assurance, tax, transaction and advisory services.

Worldwide, our 175,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential.

At EY our inclusive work environment means that everyones opinion is valued. This enables us to provide better advice and ideas to our clients, which in turn helps you develop as an individual to achieve your potential and make a difference.