**UX Researcher - Manchester, UK - Fulltime - Hybrid**
- **Responsibilities:**
- Plan, execute, and deliver UX research projects within the banking domain
- Oversee and manage UX research team, workload, and sprint planning
- Collaborate with cross-functional teams to identify user needs, design research methods, and perform usability testing
- Provide insights and recommendations to inform design decisions and product strategy
- Mentor and manage a team of UX professionals
- **Required Skills:**
- Proven experience in UX research, with a focus on the banking domain
- Strong research methods, including usability testing, ethnography, and task analysis
- Excellent communication, presentation, and stakeholder management skills
- Agile development experience and ability to work within a research-heavy environment
- Proficiency in relevant tools (survey platforms, user testing software, etc.)
- **About the Job:**
- Hybrid working model, balancing between client sites, Capgemini offices, and home
- Join a Disability Confident Employer (Level 2) and a Great Place to Work for Wellbeing
- Access to extensive training and development opportunities, and work ethically as part of one of the World's Most Ethical Companies
Compensation
Not specified
Currency: Not specified
City
Manchester
Country
United Kingdom
Full Job Description
Job title: UX Researcher
Location: Manchester, UK
About the Job you are considering:
We are seeking experienced
UX Researcher
with strong expertise in banking domain who will overseeing the planning, execution, and successful delivery of projects
Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role:
The Senior User Experience Researcher will be primarily responsible for management of the research team Implementation and management of research processes Overseeing and assigning appropriate workloads sprint planning and ensuring the team is working efficiently and in line with the SME priorities Providing roadmaps and timelines of completion for project work with strategic insight Supervision and collaboration on designing conducting analysing and reporting on usercentered design research and usability testing for the Cooperative Bank channels including identification of user needs and goals task and workflow modelling ethnography and persona development as well as rapid iterative usability testing and more formal in-depth testing A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects
PURPOSE: This should be one clear statement summarising the unique contribution of this role to the organisation The Senior User Experience Researcher will be primarily responsible for management of the research team Implementation and management of research processes Overseeing and assigning appropriate workloads sprint planning and ensuring the team is working efficiently and in line with the SME priorities Providing roadmaps and timelines of completion for project work with strategic insight Supervision and collaboration on designing conducting analysing and reporting on user centered design research and usability testing for the Bank channels including identification of user needs and goals task and workflow modelling ethnography and persona development as well as rapid iterative usability testing and more formal in-depth testing A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects
KEY ACCOUNTABILITIES
Focus on the targets and outcomes
As a Senior UX Researcher for the Bank you will be accountable for
Managing the UX research team and assume responsibility for outputs deliverables
Working alongside the Digital Performance
Optimisation Lead to define implement and champion user centered design strategy and processes
Ownership of the SME Customer Research Panel recruitment engagement and controls
Designing and conducting usability research both online and in the field and provide recommendations for improvement
Serve as a member of a team that acts as a repository of research based usability knowledge
Work with project Stakeholders and team members to test business requirements using the most appropriate method
Lead develop and motivate the UX Research Team
Determine user needs by conducting in-depth analysis across a range of research practices
Work with Content Designers to test proposed look feel initiatives working together to develop the most appropriate solution for customers
Manage and develop other researchers to assure and improve research practice
Lead moderated user testing and workshops
Observe UX Team conducting user testing and workshops to ensure done in a complaint and effective way providing feedback as appropriate
Promote user centered design principles and best practice across Digital SME and the Bank developing a culture of research first
Conduct inhouse research to test new product and concept developments including user requirements gathering and early-stage concept and prototype testing and other approaches to ensure the user need is fully understood in the service design
Consumer duty maintain knowledge of and adherence to all relevant regulatory requirements
Your Skills:
TECHNICAL CAPABILITIES
Reflect the qualifications and level and extent of knowledge required to successfully perform the role Team member management
Usability moderating all types particularly one on one Experimental design
Test method selection Statistical qualitative quantitative analysis
Presentations verbal and written
KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED
Detail the experience that is necessary to enable the incumbent to perform the role competently and effectively Essential
Excellent communication and presentation skills both written and oral
Excellent relationship skills able to operate effectively with internal stakeholders and with external suppliers and partners
Proven experience of mentorship and management skills
Proven experience of effective time management of self and others Ability to impact assess workload and manage delivery expectations and deadlines appropriately
Choose appropriate methods and advise on application of research methods to assure best practice High level of customer focus and understanding of customer needs
Experienced in usability test moderating all types particularly oneonone
Participant recruiting screener creation
Proven experience of managing executing and analysing usability test sessions
Proven experience of working in an agile development environment with User Experience teams designers and developers to create new digital products and services
Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change
Precise and high attention to detail Be passionate about uses of information architecture usability accessibility Experience within a research and digital environment Uses strategic insight and aligns user research activities to inform decision making and action
REGULATORY RESPONSIBILITIES
For Senior Management Function Roles and Certified roles please copy and paste the relevant statements from the role profile guidelines For all other roles this section can be deleted
We are a Disability Confident Employer:
Capgemini is proud to be a
Disability Confident Employer (Level 2)
under the UK Governments Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
Declare they have a disability, and
Meet the minimum essential criteria for the role.
Please opt in during the application process.
Make It Real (what does it mean for you):
Youd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You will be empowered to explore, innovate, and progress. You will benefit from Capgeminis ‘learning for life mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You will be joining one of the Worlds Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
Why you should consider Capgemini:
Growing clients businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, youll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine whats possible. Its why, together, we seek out opportunities that will transform the worlds leading businesses, and its how youll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, youll build the skills you want. Youll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real |
**UX Researcher - Manchester, UK - Fulltime - Hybrid**
- **Responsibilities:**
- Plan, execute, and deliver UX research projects within the banking domain
- Oversee and manage UX research team, workload, and sprint planning
- Collaborate with cross-functional teams to identify user needs, design research methods, and perform usability testing
- Provide insights and recommendations to inform design decisions and product strategy
- Mentor and manage a team of UX professionals
- **Required Skills:**
- Proven experience in UX research, with a focus on the banking domain
- Strong research methods, including usability testing, ethnography, and task analysis
- Excellent communication, presentation, and stakeholder management skills
- Agile development experience and ability to work within a research-heavy environment
- Proficiency in relevant tools (survey platforms, user testing software, etc.)
- **About the Job:**
- Hybrid working model, balancing between client sites, Capgemini offices, and home
- Join a Disability Confident Employer (Level 2) and a Great Place to Work for Wellbeing
- Access to extensive training and development opportunities, and work ethically as part of one of the World's Most Ethical Companies
Full Job Description
Job title: UX Researcher
Location: Manchester, UK
About the Job you are considering:
We are seeking experienced
UX Researcher
with strong expertise in banking domain who will overseeing the planning, execution, and successful delivery of projects
Hybrid working:
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role:
The Senior User Experience Researcher will be primarily responsible for management of the research team Implementation and management of research processes Overseeing and assigning appropriate workloads sprint planning and ensuring the team is working efficiently and in line with the SME priorities Providing roadmaps and timelines of completion for project work with strategic insight Supervision and collaboration on designing conducting analysing and reporting on usercentered design research and usability testing for the Cooperative Bank channels including identification of user needs and goals task and workflow modelling ethnography and persona development as well as rapid iterative usability testing and more formal in-depth testing A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects
PURPOSE: This should be one clear statement summarising the unique contribution of this role to the organisation The Senior User Experience Researcher will be primarily responsible for management of the research team Implementation and management of research processes Overseeing and assigning appropriate workloads sprint planning and ensuring the team is working efficiently and in line with the SME priorities Providing roadmaps and timelines of completion for project work with strategic insight Supervision and collaboration on designing conducting analysing and reporting on user centered design research and usability testing for the Bank channels including identification of user needs and goals task and workflow modelling ethnography and persona development as well as rapid iterative usability testing and more formal in-depth testing A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects
KEY ACCOUNTABILITIES
Focus on the targets and outcomes
As a Senior UX Researcher for the Bank you will be accountable for
Managing the UX research team and assume responsibility for outputs deliverables
Working alongside the Digital Performance
Optimisation Lead to define implement and champion user centered design strategy and processes
Ownership of the SME Customer Research Panel recruitment engagement and controls
Designing and conducting usability research both online and in the field and provide recommendations for improvement
Serve as a member of a team that acts as a repository of research based usability knowledge
Work with project Stakeholders and team members to test business requirements using the most appropriate method
Lead develop and motivate the UX Research Team
Determine user needs by conducting in-depth analysis across a range of research practices
Work with Content Designers to test proposed look feel initiatives working together to develop the most appropriate solution for customers
Manage and develop other researchers to assure and improve research practice
Lead moderated user testing and workshops
Observe UX Team conducting user testing and workshops to ensure done in a complaint and effective way providing feedback as appropriate
Promote user centered design principles and best practice across Digital SME and the Bank developing a culture of research first
Conduct inhouse research to test new product and concept developments including user requirements gathering and early-stage concept and prototype testing and other approaches to ensure the user need is fully understood in the service design
Consumer duty maintain knowledge of and adherence to all relevant regulatory requirements
Your Skills:
TECHNICAL CAPABILITIES
Reflect the qualifications and level and extent of knowledge required to successfully perform the role Team member management
Usability moderating all types particularly one on one Experimental design
Test method selection Statistical qualitative quantitative analysis
Presentations verbal and written
KNOWLEDGE SKILLS AND EXPERIENCE REQUIRED
Detail the experience that is necessary to enable the incumbent to perform the role competently and effectively Essential
Excellent communication and presentation skills both written and oral
Excellent relationship skills able to operate effectively with internal stakeholders and with external suppliers and partners
Proven experience of mentorship and management skills
Proven experience of effective time management of self and others Ability to impact assess workload and manage delivery expectations and deadlines appropriately
Choose appropriate methods and advise on application of research methods to assure best practice High level of customer focus and understanding of customer needs
Experienced in usability test moderating all types particularly oneonone
Participant recruiting screener creation
Proven experience of managing executing and analysing usability test sessions
Proven experience of working in an agile development environment with User Experience teams designers and developers to create new digital products and services
Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change
Precise and high attention to detail Be passionate about uses of information architecture usability accessibility Experience within a research and digital environment Uses strategic insight and aligns user research activities to inform decision making and action
REGULATORY RESPONSIBILITIES
For Senior Management Function Roles and Certified roles please copy and paste the relevant statements from the role profile guidelines For all other roles this section can be deleted
We are a Disability Confident Employer:
Capgemini is proud to be a
Disability Confident Employer (Level 2)
under the UK Governments Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
